• The type of evaluation and treatment will determine what we charge to insurance.
• We are Medicare Part B providers and In-Network with several private commercial insurances. For all other insurance, we are out of network at this time; however, we offer affordable private pay rates.
• Payment is due at time of service; accepting all major credit cards through our electronic payment system. Speech Therapy services are eligible for HSA or FSAs.
• We may offer a super bill for you to submit to your insurance for reimbursement. (Subject to each individual’s circumstance)

*we cannot treat individuals with Medicare or Medicaid as self-pay. Exceptions may apply to this rule.

• Pending insurance authorization:
  • we are out of network with United and United Medicare Advantage*
• Authorized insurance/ In-Network:
  • Blue Cross Blue Shield (plans may vary and require authorization)
  • Medicare
  • Midlands Choice (plans may vary)
  • Humana (plans may vary)
  • Aetna (plans may vary)
  • Railroad Medicare/ Palm Etto GBA (plans may vary)
• We are open to enrolling with new insurance companies, so be sure to ask us if you do not see yours. 
• We also offer affordable private pay options and support for seeking out-of-network reimbursement. 

• Yes, in order to evaluate and treat a patient, we will need a doctor’s order.
• Physicians and providers can fax referrals directly to us 515-864-0740.
• When received, we will reach out to conduct the intake and set up the initial appointment. The results of evaluations and Plan of Care will be shared with the referring physician or provider.
• We appreciate your referrals; and are excited to collaborate with you and your team to provide our community with personalized and quality care.

• Currently we are scheduling patients by appointment only.
• We will work to be flexible and can offer in home services for certain diagnoses and needs.
• When received, we will reach out to conduct the intake and set up the initial appointment. The results of evaluations and Plan of Care will be shared with the referring physician or provider.
• We appreciate your referrals; and are excited to collaborate with you and your team to provide our community with personalized and quality care. 

• Our plans are personalized to you and your loved one. We will take into account your diagnosis, needs to determine our number of visits.
• The care plan and number of visits will be discussed during your first visit. Typically the first evaluation lasts 45-60 minutes.
• Regular treatment sessions are typically recommended on a weekly basis (1-3 times a week) and are typically 30-45 minutes. The amount of time and number of weeks will be based on the person, and specific needs. We will always involve you or your loved one in this discussion.
• Discharge from therapy can typically occurs when personal goals are met, services continue to be needed by a certified speech therapist; or the client is pleased with progress and wish to discontinue.

• We provide flexible options (depending on areas of need) such as home visits or tele-therapy. Home services are based on need, area, and insurance authorization.
• Functional, person-centered therapy focus that is research backed to be more effective.
• We support increasing independence, safety, quality of life and maintaining skills.
• We have the unique opportunity to see a person more frequently, depending on area of need. We will work to make a schedule that fits you.
• As certified speech therapists, we have a passion for communication. We can listen, observe and learn about a person in ways many other healthcare professionals do not have the opportunity to see.

• Personalized care plans for you or your loved one.
• Caregiver support with education and strategy training.
• We support a person and care partners to maintain current levels of functioning.
• Improve quality of life, social relationships, and self-care.
• Provide assistance with the goal to reduce frustration and stress.

• Please bring your insurance card and complete the case history form.
• We do have other important intake paperwork that we can e-mail to you to complete prior to your initial visit, or we can assist at your first appointment if needed.

• We will need a doctor’s referral in order to evaluate you. We are more than happy to contact your physician to obtain an order for your initial evaluation.
• We will need insurance information to determine your coverage for services.
• Call us at 515-219-7254 if you need any assistance.