Policies

Policies

Attendance

All cancellations must be submitted 24 hours prior to your scheduled appointment. 

Attendance / Cancellation Policy

Attendance and participation in therapy along with complete compliance with any associated home programs, are essential for therapeutic success.

While Iowa Speech Solutions understands that illnesses and emergencies occur, we respectfully request that you avoid frequent cancellations or “no shows”.  Please adhere to our following policy regarding providing our office with advance notification for any cancellations resulting from a conflicting appointment, vacation, obligations for work or family, or any other event. 

All cancellations must be submitted 24 hours prior to your scheduled appointment. This is necessary because a time commitment is made to you and is held exclusively for you. 

We keep a credit card on file for all clients within our secure, HIPAA compliant electronic health record. You will be notified of charges via the Client Portal and will receive a receipt of payment e-mailed to you for your records. Cancellation fees will be automatically charged via the Client Portal to the card on file. 

A $30 service charge will be charged for any checks returned for any reason for special handling. 

☐ A fee of $30 may be assessed if the following occurs. This fee will be billed directly to the client or via credit card and not their health insurance company, as medical insurance does not provide coverage for missed sessions.

  • If cancellations are made less than the required 24 hours.
  • If the client fails to show up for a scheduled appointment.

☐ If you reschedule / are late for 3 consecutive scheduled appointments within 3 months, Speechology will reserve the right to discharge the client. Additionally, if you arrive 15 minutes late or more for a scheduled appointment, the session will still end at the scheduled time or may be canceled upon clinician discretion.

☐ If you fail to appear for an appointment (no show) without providing the appropriate advance notification for 3 consecutive appointments or more within 30 days, Speechology will reserve the right to cancel all pending appointments and to no longer offer services to you as a client. 

Contact Us

Privacy

Iowa Speech Solutions is required by law to keep your health information and records safe. 

  • This information may include:
    • Notes from your doctor, teacher or other healthcare provider(s) 
    • Medical history 
    • Test results 
    • Imaging 
    • Treatment notes 
    • Insurance information 

Iowa Speech Solutions HIPAA Notice of Privacy Practices that fully explains the uses and disclosures they will make with respect to my individually identifiable health information.

HIPAA POLICY NOTICE OF PRIVACY PRACTICES 

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. 

The Health Insurance Portability & Accountability Act of 1996 (HIPAA) is a federal program that requires that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally, are kept properly confidential. This Act gives you, the patient, significant new rights to understand and control how your health information is used. We are required by law to maintain the privacy of your protected health information and to provide you with notice of our legal duties and privacy practices with respect to protected health information. HIPAA provides penalties for covered entities that misuse personal health information. 

As required by HIPAA, we have prepared this explanation of how we are required to maintain the privacy of your health information and how we may use and disclose your health information. 

Treatment means providing, coordinating, or managing health care and related services, by one or more health care providers. An example of this would include a physical examination. 

Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collections activities, and utilization review. An example of this would be sending a bill for your visit to your insurance company for payment. 

Health care operations include the business aspects of running our practice, such as conducting quality assessment and improvement activities, auditing functions, cost-management analysis, and customer service. An example would be an internal quality assessment review. 

We may create and distribute de-identified health information by removing all references to individually identifiable information. 

We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you. 

Any other uses and disclosures will be made only with your written authorization. You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your authorization. 

You have the following rights with respect to your protected health information, which you can exercise by presenting a written request to the Privacy Officer: The right to request restrictions on certain uses and disclosures of protected health information, including those related to disclosure to family members, other relative, close personal friends, or any other person identified by you. We are, however, not required to agree to a requested restriction. If we do agree to a restriction, we must abide by it unless you agree in writing to remove it. 

The right to reasonable requests to receive confidential communications of protected health information from us by alternative means or at alternative locations. 

The right to inspect and copy your protected health information. 

The right to amend your protected health information. 

The right to obtain a paper copy of this notice from us upon request. 

This notice is effective as of April 14, 2003 and we are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the terms of our notice of Privacy Practices and to make the new notice provisions effective for all protected health information that we maintain. We will post and you may request a written copy of a revised Notice of Privacy Practices from this office. 

You have recourse if you feel that your privacy protections have been violated. You have the right to file written complaints with our office, or with the Department of Health & Human Services, Office of Civil Rights, about violations of the provisions of this notice or the polices and procedures of our office. We will not retaliate against you for filing a complaint. 

Please contact the following for more information: 

The U.S. Department of Health & Human Services 

Office of Civil Rights 200 

Independence Avenue, S.W. 

Washington, D.C. 20201 

(202) 619-0257 

Toll Free: 1-877-696-6775 

Payment

All therapy fees (including session fees and/or co-pays, if applicable) are due at the time of service.

We accept the following payment methods at this time: check, cash, card. (Checks should be made payable to Iowa Speech Solutions, PLLC.) 

We will provide you with an invoice outlining the services rendered and the amount charged.

Payment Policy 

Thank you for choosing our private practice to serve you. We are committed to providing you with the highest quality care. Please know that the timely payment of your bill is an integral part of our service and as such, this payment policy is an agreement between you and Speechology for payment of services provided. By signing this policy, you are agreeing to pay for services provided to you or your family member. As a client of Speechology you are required to carefully review and sign our payment policy.

Please read the following information carefully:

All therapy fees (including session fees and/or co-pays, if applicable) are due: 

☐ At the time of service

We accept the following payment methods at this time: check, cash, HSA/FSA and card.

(Checks should be made payable to Iowa Speech Solutions, PLLC.)

We will provide you with an invoice outlining the services rendered and the amount charged. 

Please read below:

☐ Iowa Speech Solutions will bill Medicare or other third-party insurance company as able and allowed. I understand that I am responsible for all costs / fees that any third-party payer (ex. insurance company, private school, etc.) does not cover. In the event that a third-party payer source determines that rendered therapy services are “not covered” or otherwise denied, I will be responsible for all outstanding charges. I understand that I will be billed accordingly and will be responsible for immediate payment. I also understand that Iowa Speech Solutions will not become involved in disputes between you and your third-party source regarding uncovered charges or reasons for denial.

☐ if fees are not paid in full, treatment sessions may be postponed or canceled until payment is received. 

☐ all returned checks will be subject to a $ 30.00 returned check fee. Charges incurred and not paid after 30 days may be turned over to a collection agency at the client’s expense. Overdue accounts may also be reported to a Credit Bureau.  

☐ You are responsible for all legal and collection fees, which Iowa Speech Solutions may incur if payment is not made in accordance with the terms and conditions herein. 

☐ refunds will be issued only in instances of overpayment.  All refunds will be processed within 7 business days after the overpayment is discovered on the client’s bill or at the time the refund is requested.  Refunds for payments made with a credit card will be credited back to the credit card used, all other refunds will be issued by a check. Client’s who used a third-party source will not be issued a refund until full payment is received from the appropriate source.

☐ all cancellations require 24 hours notice and that there will be a $30.00 charge for any cancellations made less than 24 hours. This charge is my sole responsibility and will not be covered by a third-party source. 

Iowa Speech Solutions

710 pacha park way, unit 3, North Liberty, IA, 52317

Ph: 515-219-7254. F: 515-864-0740

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

I. MY PLEDGE REGARDING HEALTH INFORMATION:

I understand that health information about you and your health care is personal. I am committed to protecting health information about you. I create a record of the care and services you receive from me. I need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by this practice. This notice will tell you about the ways in which I may use and disclose health information about you. I also describe your rights to the health information I keep about you and describe certain obligations I have regarding the use and disclosure of your health information. I am required by law to:

  • Make sure that protected health information (“PHI”) that identifies you is kept private.
  • Give you this notice of my legal duties and privacy practices with respect to health information.
  • Follow the terms of the notice that is currently in effect.
  • I can change the terms of this Notice, and such changes will apply to all information I have about you. The new Notice will be available upon request, in my office, and on my website.

II. HOW I MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU:

The following categories describe different ways that I use and disclose health information. For each category of uses or disclosures I will explain what I mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways I am permitted to use and disclose information will fall within one of the categories.

For Treatment Payment, or Health Care Operations: Federal privacy rules (regulations) allow health care providers who have direct treatment relationship with the patient/client to use or disclose the patient/client’s personal health information without the patient’s written authorization, to carry out the health care provider’s own treatment, payment or health care operations. I may also disclose your protected health information for the treatment activities of any health care provider. This too can be done without your written authorization. For example, if a health care provider were to consult with another licensed health care provider about your condition, we would be permitted to use and disclose your personal health information, which is otherwise confidential, in order to assist the health care provider in diagnosis and treatment of your condition.

Disclosures for treatment purposes are not limited to the minimum necessary standard. Because other health care providers need access to the full record and/or full and complete information in order to provide quality care. The word “treatment” includes, among other things, the coordination and management of health care providers with a third party, consultations between health care providers and referrals of a patient for health care from one health care provider to another.

Lawsuits and Disputes: If you are involved in a lawsuit, I may disclose health information in response to a court or administrative order. I may also disclose health information about your child in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.

III. CERTAIN USES AND DISCLOSURES REQUIRE YOUR AUTHORIZATION:

  1. Session Notes: I do keep “Session notes” and any use or disclosure of such notes requires your Authorization unless the use or disclosure is: For my use in treating you. For my use in training or supervising associates to help them improve their clinical skills. For my use in defending myself in legal proceedings instituted by you. For use by the Secretary of Health and Human Services to investigate my compliance with HIPAA. Required by law and the use or disclosure is limited to the requirements of such law. Required by law for certain health oversight activities pertaining to the originator of the session notes. Required by a coroner who is performing duties authorized by law. Required to help avert a serious threat to the health and safety of others.
  2. Marketing Purposes. As a health care provider, I will not use or disclose your PHI for marketing purposes.
  3. Sale of PHI. As a health care provider, I will not sell your PHI in the regular course of my business.

IV. CERTAIN USES AND DISCLOSURES DO NOT REQUIRE YOUR AUTHORIZATION.

Subject to certain limitations in the law, I can use and disclose your PHI without your Authorization for the following reasons:

  1. When disclosure is required by state or federal law, and the use or disclosure complies with and is limited to the relevant requirements of such law.
  2. For public health activities, including reporting suspected child, elder, or dependent adult abuse, or preventing or reducing a serious threat to anyone’s health or safety.
  3. For health oversight activities, including audits and investigations.
  4. For judicial and administrative proceedings, including responding to a court or administrative order, although my preference is to obtain an Authorization from you before doing so.
  5. For law enforcement purposes, including reporting crimes occurring on my premises.
  6. To coroners or medical examiners, when such individuals are performing duties authorized by law.
  7. For research purposes, including studying and comparing the patients who received one form of care versus those who received another form of care for the same condition.
  8. Specialized government functions, including, ensuring the proper execution of military missions; protecting the President of the United States; conducting intelligence or counterintelligence operations; or, helping to ensure the safety of those working within or housed in correctional institutions.
  9. For workers’ compensation purposes. Although my preference is to obtain an Authorization from you, I may provide your PHI in order to comply with workers’ compensation laws.
  10. Appointment reminders and health related benefits or services. I may use and disclose your PHI to contact you to remind you that you have an appointment with me. I may also use and disclose your PHI to tell you about treatment alternatives, or other health care services or benefits that I offer.

V. CERTAIN USES AND DISCLOSURES REQUIRE YOU TO HAVE THE OPPORTUNITY TO OBJECT.

  1. Disclosures to family, friends, or others. I may provide your PHI to a family member, friend, or other person that you indicate is involved in your care or the payment for your health care, unless you object in whole or in part. The opportunity to consent may be obtained retroactively in emergency situations.

VI. YOU HAVE THE FOLLOWING RIGHTS WITH RESPECT TO YOUR PHI:

  1. The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask me not to use or disclose certain PHI for treatment, payment, or health care operations purposes. I am not required to agree to your request, and I may say “no” if I believed it would affect your health care.
  2. The Right to Request Restrictions for Out-of-Pocket Expenses Paid for In Full. You have the right to request restrictions on disclosures of your PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full.
  3. The Right to Choose How I Send PHI to You. You have the right to ask me to contact you in a specific way (for example, home or office phone) or to send mail to a different address, and I will agree to all reasonable requests.
  4. The Right to See and Get Copies of Your PHI. Other than “session notes,” you have the right to get an electronic or paper copy of your medical record and other information that I have about you. I will provide you with a copy of your record, or a summary of it, if you agree to receive a summary, within 30 days of receiving your written request, and I may charge a reasonable, cost-based fee for doing so.
  5. The Right to Get a List of the Disclosures I Have Made. You have the right to request a list of instances in which I have disclosed your PHI for purposes other than treatment, payment, or health care operations, or for which you provided me with an Authorization. I will respond to your request for an accounting of disclosures within 60 days of receiving your request. The list I will give you will include disclosures made in the last six years unless you request a shorter time. I will provide the list to you at no charge, but if you make more than one request in the same year, I may charge you a reasonable cost-based fee for each additional request.
  6. The Right to Correct or Update Your PHI. If you believe that there is a mistake in your PHI, or that a piece of important information is missing from your PHI, you have the right to request that I correct the existing information or add the missing information. I may say “no” to your request, but I will tell you why in writing within 60 days of receiving your request.
  7. The Right to Get a Paper or Electronic Copy of this Notice. You have the right get a paper copy of this Notice, and you have the right to get a copy of this notice by e-mail. And, even if you have agreed to receive this Notice via e-mail, you also have the right to request a paper copy of it.

EFFECTIVE DATE OF THIS NOTICE

This notice went into effect on 01-01-2022

Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), you have certain rights regarding the use and disclosure of your protected health information. By checking the box below, you are acknowledging that you have received a copy of HIPAA Notice of Privacy Practices.

Iowa Speech Solutions, PLLC Website Privacy Policy  

Last Modified: [05/31/2022] 

  1. INTRODUCTION. Speech-ology, DBA Iowa Speech solutions, PLLC (“Company”) respects your privacy. This Privacy Policy sets forth Company’s policy with respect to the types of information we may collect from you or that you may provide when you visit http://www.iowaspeechology.com (“the Website”), including any content, services, functionality, mobile applications, downloadable materials, and courses (“the Services”). If you do not agree with our Privacy Policy, your choice is to not use our website. By accessing or using this Website, you agree to this Privacy Policy and the Terms of Use found here: 
  2. CHILDREN UNDER THE AGE OF 16. All website users must be at least 16 years of age. If we learn we have received information from a child under 16 we will delete the information. If you have reason to believe that a child under the age of 16 has provided Personal Data to us through the Website or Services, please contact us and we will endeavor to delete the information from our database. If we learn a user is under 16 years of age, we will not disclose any personal information to any third parties unless the user has given opt-in consent. If you have reason to believe that a user is under 16 years of age, notify the Company in order to prevent disclosure of any personal data without opt-in consent.
  3. WHEN WE COLLECT INFORMATION FROM YOU. We collect data and process data when you access our website, fill out forms on our website, register, make a purchase, sign up for our newsletter, respond to a survey, surf the website, or use or view our website via your browser’s cookies. Our Company may also receive your data indirectly from the following sources: Google, Meta, SquareSpace, SimplePractice, Stripe, Microsoft Office Suite, SRFax.
  • WHAT TYPES OF INFORMATION WE COLLECT FROM YOU. 
  • Voluntary Information
    1. When you visit our website or use our services we collect certain types of information from you. This includes your name, email address, mailing address, phone number, credit card information, age, sex, marital status, race, nationality, or other information you provide to us. Health information collected with use of HIPAA protocols and HIPAA approved EMR/EHR.
  • Automatic Data Collection
    1. We also collect information automatically through cookies and other tracking technologies such as information about your internet connection, your IP address, traffic and location data, logs and other information. The information we automatically collect helps us to improve our Website and deliver a better service.
  • The categories of consumer data we have collected within the past 12 months includes contact, biographical, and health info as approved by the user with HIPAA compliant EMR/EHR and SquareSpace email.
  • HOW WE COLLECT INFORMATION FROM YOU. The data controller is Kelsey Paul-Charlson of Speech-ology, DBA Iowa Speech Solutions, PLLC, 6165 NW 86th St. Suite 238, Johnston, Iowa 50131. The technologies we use for automatic data collection include “cookies.” Cookies are small files placed on the hard drive of your computer that enables the website or service provider’s systems to recognize your browser and remember certain information. We use functionality cookies to recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. We use advertising cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. You may refuse to accept browser cookies by activating the appropriate setting in your browser, but if you do, you may not be able to access certain parts of our website or Services. We also use flash cookies or web beacons for automatic data collection. You may also provide information that is public or displayed on public areas of the website, or transmitted to other users of the Website or third parties (“User Content”). Your User Content is transmitted to others at your own risk. 
  • HOW WE USE YOUR INFORMATION. Processing of your information is necessary for the purpose of legitimate interests and does not infringe on any fundamental rights and freedoms. Some of those legitimate interests include: direct marketing, processing of client data, ensuring network and information security, and fraud prevention, We use your information to understand and store information about visitor’s preferences, to compile aggregate data about site traffic and site interactions, to provide you with information, products, or services that you request from us or that we think you may like, to provide you with notices about your account, to carry out billing and collection, for customer support, for marketing purposes, and in any other way we describe when you provide information to us. We do not use automated decision-making in processing your personal information for some services and products. You can request a manual review of the accuracy of an automatic if you are unhappy with it.  We do not sell personal information or consumer data for monetary gain or valuable consideration. 
  • THIRD PARTY DISCLOSURES. Some content or applications on the website are served by third parties, such as advertisements. We do not control third parties’ tracking technologies. You should consult the privacy policies of any such third party for more detailed information on their practices. Our Company Website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. 
  • HOW WE DISCLOSE YOUR INFORMATION.
  • We may disclose aggregated information about our users and information that does not identify any individual without restriction. 
  • We do not disclose personal information that we collect or you provide as described in this Privacy Policy to third parties, including the following subsidiaries, affiliates, service providers, and contractors: HIPAA compliant EMR/EHR (SimplePractice & Stripe), fax via (SRFAX), email via Microsoft Office. 
  • We use your provided data to prevent fraudulent purchases by sharing your data with credit reference agencies.   
  • We will release information when it is appropriate to comply with the law or enforce our site policies.
  • Do Not Track Policy: Our site honors Do Not Track (“DNT”) browser settings. We do not track your online browsing activity on any other online service.  
  • We do not transfer personal data collected from you to third party processors located internationally. Please be aware that such counties may not have the same level of data protection; however, our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.
  • HOW WE STORE AND PROTECT USER INFORMATION. 
  • Company securely stores your data at 6165 NW 86th St, Suite 238, Johnston, Iowa 50131; on secured servers and VPN. We have implemented security measures designed to protect your visit to the Website. These include: Nord VPN, HIPAA compliant SimplePractice EMR/EHR and fax SRFAX.
  • All payment information is encrypted. 
  • All information you provide to us is stored on our secure servers behind firewalls.
  • We use regular Malware Scanning.
  • No transmission over the internet or email is completely secure or error free. Please keep this in mind when disclosing personal information over the internet. 
  • We will keep your data for seven years. Once this time period has expired we will delete your data. 
  • YOUR CALIFORNIA PRIVACY RIGHTS.
  • If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa. 
  • Under the CCPA, California residents have the right to opt-out of the sale of personal information about them or their household, such as their name, postal or email address, and other personal identifying information. The right is subject to certain exceptions. For example, it does not apply to information that we share with certain third-party service providers so they can perform business functions for us or on our behalf. You may opt out by calling 515-219-7254 or by emailing office@iowaspeechology.com
  • In the preceding twelve months, we have not sold personal information. Our policy is that we do not and will not sell your personal information, unless you give us your consent or direct us to do so. 
  •  RIGHT TO OPT OUT. You have agreed to receive marketing material from the Company and have consented to the Company disclosing your information to third parties for marketing purposes.  You may opt out at any time. If you no longer wish to be contacted for marketing purposes, please contact us via http://www.iowaspeechology.com.
  •  YOUR DATA PROTECTION RIGHTS.
  • The Right to be Informed: This means anyone processing your personal data must make clear what they are processing, why, and who else the data may be passed to. 
  • The Right to Access: This is your right to see what data is held about you by a Data Controller. 
  • The Right to Rectification: You have the right to have your data corrected and amended if what is held is incorrect in some way. You can request that we correct any information that you believe is inaccurate or request that we complete information that you believe is incomplete. 
  • The Right to Erasure: Under certain circumstances you can ask for your personal data to be deleted. This is also called “The Right to be Forgotten.” This would apply if the personal data is no longer required for the purposes it was collected for, or your consent for the processing of that data has been withdrawn, or the personal data has been unlawfully processed. 
  • The Right to Restrict Processing: This gives the you the right to ask for a temporary halt to processing of personal data, such as in the case where a dispute or legal case has to be concluded, or the data is being corrected. 
  • The Right of Portability: you have the right to ask for any data supplied directly to the Data Controller by you, to be provided in a structured, commonly used, and machine-readable format. You may request copies of your personal data from us. You may request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. We may charge a small fee for this service or for any copies requested.
  • The Right to Object: You have the right to object to further processing of your data which is inconsistent with the primary purpose for which it was collected, including profiling, automation, and direct marketing. 
  • Rights in Relation to Automated Decision-making and Profiling: You have the right not to be subject to a decision based solely on automated processing. 
  • Right Not to be Subject to Discrimination for the Exercise of Rights: The Company will not refuse goods or services to individuals who exercise their consumer rights.

If you would like to exercise these rights, please contact us at office@iowaspeechsolutions.com or 515-219-7254.

CHANGES TO PRIVACY POLICY. The date the Privacy Policy was last revised is identified on the first page of the Privacy Policy. We reserve the right to update this policy and if we make material changes to how we treat our users’ personal information we will notify you by email. You are responsible for periodically visiting our Website and Privacy Policy to check for any changes. 

CONTACT. You may send us an email to inquire about our Privacy Policy or to request access to, correct or delete any personal information that you have provided to us at:

Speech-ology, DBA Iowa Speech Solutions, PLLC

Kelsey Paul-Charlson

710 pacha park way, unit 3, North Liberty, IA, 52317

515-219-7254

office@iowaspeechsolutions.com

You may reach our Data Protection Officer by sending an email to office@iowaspeechsolutions.com.

COMPLAINTS. Should you wish to report a complaint or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s office (if an individual located in the United Kingdom) or the European Data Protection Board. 

INDIVIDUALS LOCATED WITHIN THE UNITED KINGDOM.  

Restricted Transfers: Our Company may make a restricted transfer if the receiver is located in a third country or territory or is an international organization, covered by UK “adequacy regulations.” If there are no adequacy regulations about the country, territory or sector for the restricted transfer, our Company should then find out whether you can make the transfer subject to ‘appropriate safeguards’ as listed in the UK GDPR. Before we rely on an appropriate safeguard to make a restricted transfer, we must be satisfied that the data subjects of the transferred data continue to have a level of protection essentially equivalent to that under the UK data protection regime. We do this by undertaking a risk assessment, which takes into account the protections contained in that appropriate safeguard and the legal framework of the destination country (including laws governing public authority access to the data). If our assessment is that the appropriate safeguard does not provide the required level of protection, we will include additional measures. Appropriate safeguards may be: (1) A legally binding and enforceable instrument between public authorities or bodies; (2) binding corporate rules as defined in Article 47 of the UK GDPR; (3) a contract incorporating standard data protection clauses recognized or issued in accordance with the UK data protection regime; (4) a code of conduct approved by the ICO; (4) Certification under an approved certification scheme; (5) a bespoke contract governing a specific restricted transfer which has been individually authorized by the ICO; or (6) Administrative arrangements between public authorities or bodies. If none of the criteria above apply for the transfer, we may still make the transfer if the transfer is covered by an ‘exception’ set out in Article 49 of the UK GDPR.

CHILDREN UNDER THE AGE OF 13: All website users located in the United Kingdom must be at least 13 years of age. If we learn we have received information from a child under 13 we will delete the information. If you have reason to believe that a child under the age of 13 located in the United Kingdom has provided Personal Data to us through the Website or Services, please contact us and we will endeavor to delete the information from our database. If we learn a user is under 13 years of age, we will not disclose any personal information to any third parties unless the user has given opt-in consent. If you have reason to believe that a user is under 13 years of age, notify the Company in order to prevent disclosure of any personal data without opt-in consent.
Local Representative in United Kingdom: We do not either offer goods or services to individuals in the UK; or monitor the behavior of individuals in the UK.

Good faith estimate

Right to a Good Faith Estimate

You have the right to receive or request a “Good Faith Estimate” explaining how much your medical care will cost.  Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Covid 19 Disclaimer

Iowas Speech Solutions is providing speech therapy services with options for clinic or at your home (depending on diagnoses and area).

We are here to provide ongoing Speech Therapy Services to support the client and their care partners during this time.  These are precautions established by the Regus building and Iowa Speech Solutions follow to protect clients, the community; and help slow the spread of COVID-19.

  • According to CDC guidelines, The Regus building does not require masks for vaccinated individuals, and kindly requests that non-vaccinated individuals wear a mask in the public areas.
  • Iowas Speech Solutions requests that all people attending appointments (in office or home/community area), including care partners/family/friends; have no known recent exposure or signs and symptoms of COVID 19. Please consult the CDC for current signs and symptoms: Guidance for COVID-19 | CDC. If you are feeling ill, please contact us and we can reschedule to keep you and others safe.
  • You may wait in the lobby or car before your appointment.
  • The public restroom soap dispensers are managed by Regus, and we encourage everyone to wash their hands.
  • Hand sanitizer that contains at least 60-70% alcohol is provided in the Iowa Speech Solutions therapy area.
  • Iowas Speech Solutions office is sanitized after each use.
  • Regus common areas managed by Regus are cleaned each evening.

Please contact us at Iowa Speech Solutions, if you have any additional questions.

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